Frequently Asked Questions
About our jewellery
What is Avhoron jewellery made of?
Every piece is crafted on a high-quality copper base and finished with premium gold (or silver) plating, handcrafted by skilled artisans. It is fashion jewellery, not solid gold or silver.
Is it suitable for daily wear?
Yes, with care. Keep it away from water, perfume, deodorant, hair spray and makeup spray, wipe it with a soft cloth after use and store each piece in a dry pouch.
Orders & payment
Which payment methods do you accept?
Secure online payments by UPI (Google Pay, PhonePe, Paytm and other UPI apps), debit/credit cards, net banking and wallets, and Cash on Delivery on eligible orders.
How does Cash on Delivery work?
For COD orders, the delivery charge is paid online in advance and the product amount is paid in cash when your order arrives.
Are delivery charges included in the price?
No. Delivery charges apply separately and are shown at checkout before you pay. Any number of products can be bought in one order under a single delivery charge.
Shipping
When will my order arrive?
Orders are dispatched within 7–10 days of confirmation and usually delivered within 3–7 business days after dispatch. See our Shipping Policy.
How can I track my order?
Use our Track Your Order page with your order number and email, or message us on WhatsApp.
Cancellations, returns & refunds
Can I cancel my order?
Yes, free of charge before dispatch. Prepaid orders are refunded in full within 5–7 business days. See our Cancellation Policy.
Can I exchange or return a product if I don’t like it?
No. We do not offer exchanges or change-of-mind returns, so please check the product details and size carefully before ordering.
What if my product arrives damaged or wrong?
Contact us within 48 hours of delivery with your order number and a continuous, uncut unboxing video. We will send a replacement or a full refund (processed within 5–7 business days). See our Refund & Return Policy.
What if my bangle size is wrong?
Please check our Size Chart before ordering. For size issues, a pick-up and drop facility may be available, with charges borne by the customer.
Still have questions?
Call or WhatsApp +91 74390 24035 or email avhoron2020@gmail.com (Monday – Saturday, 11:30 AM – 7:00 PM).