Refund & Return Policy

Last updated: 11 October 2026

This policy applies to all orders placed on avhoronjewellery.com, owned and operated by Avhoron Jewellery, Kolkata, West Bengal, India. Please read it before placing your order.

1. No exchange or change-of-mind returns

We do not offer exchanges, and products cannot be returned because you no longer like the design or wish to choose a different one. Please check the product photos, description and size carefully before ordering.

2. Damaged, defective or wrong items

If your order arrives damaged, defective or different from what you ordered, we will offer a replacement or a full refund, provided that:

  • you contact us within 48 hours of delivery, and
  • you share a continuous, uncut unboxing video recorded from the sealed package until the product is fully visible, along with your order number.

A valid unboxing video is required for every damage or wrong-item claim. If the replacement product is unavailable, we will issue a full refund.

3. Items not eligible

  • Damage caused by perfume, deodorant, hair spray, makeup spray or other chemicals (black patches, discoloration or fading of plating)
  • Damage caused by improper use, care or storage after delivery
  • Claims made after 48 hours of delivery or without a valid unboxing video

4. Bangle size issues

Please mention the correct bangle size while ordering (see our Size Chart). For size-related issues a pick-up and drop facility may be available; the pick-up and drop charges are borne by the customer.

5. Refund timeline and method

  • Once your claim is approved (usually within 2 business days of receiving the video), the refund is processed within 5–7 business days.
  • Online payments (UPI, cards, net banking, wallets) are refunded to the original payment method. Your bank may take a few additional days to show the credit.
  • Cash on Delivery orders are refunded by UPI or bank transfer to the account details you share with us.
  • If an order is cancelled by us or before dispatch, the full amount paid is refunded within the same timeline.

6. How to raise a request

Contact us with your order number, unboxing video and a short description of the issue:

  • Phone / WhatsApp: +91 74390 24035
  • Email: avhoron2020@gmail.com
  • Address: CE/1/B/18, Newtown, Street No. 212, Kolkata, West Bengal, India
  • Hours: Monday – Saturday, 11:30 AM – 7:00 PM

See also our Cancellation Policy, Shipping Policy and Terms & Conditions.

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